Shipping Policy

At Urban Museum, we work to process and ship every order as quickly as possible. Please review the information below regarding processing, delivery, tracking, and potential delays.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays will begin processing on the next business day. During product launches, limited drops, promotions, or high-volume periods, processing may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

U.S. Shipping

For orders within the United States, standard shipping typically takes:

3–7 business days after processing

Please allow approximately 4–10 business days total from the date your order is placed for processing and delivery.

Delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances outside of our control.

Tracking Your Order

Once your order has been shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Urban Museum is not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is handled by the carrier.

Urban Museum is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or other circumstances outside of our control.

If your tracking information shows your package as delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier directly.

If you believe your package has been lost in transit, please contact us and we will do our best to assist you with the carrier.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery.

Include your order number and clear photos of the item and packaging so our team can review the issue and assist you.

Multiple Shipments

In some cases, items from the same order may be shipped separately. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees for separate shipments.

Shipping Delays

Delivery estimates are not guaranteed. Unexpected carrier delays, severe weather, holidays, high-volume periods, or other circumstances may affect delivery times.

We appreciate your patience if a delay occurs.

Questions About Your Order

If you have any questions regarding your order or shipment, please contact Urban Museum customer support and include your order number so we can assist you as quickly as possible.